Job Responsibilities

• Safety & Housekeeping
• Ensure that a clean and productive working environment is maintained at all times.
• Ensuring MHEs’ checklist updated daily by team members
• Report to warehouse management on safety and security incidents during the shift

Order Management

• Ensure all inbound/outbound orders are executed in a timely manner within the team to meet performance targets.
• Work closely with team members and take ownership of all the open orders and shipments during the shift and understand the blocking points when performance targets are not met.
• Guide the team members on system transactions and equipment.
• Monitor closely the daily workload situation and report to the team leader for resource adjustment when needed.
• Perform system and physical goods reversal for order cancellation and vendor return
• Conduct order processing in the correct sequence based on order priority
• Conduct order quantity changes and confirm on system.
• To carry out stock checks when requested.
• Ensure all DG shipments are handled according to IATA DG regulation

Process Management

• Ensure that documented processes are followed, highlighting areas of improvement/change.
• Guide newcomers on the processes in Symbio for the day to day work
• Support respective manager during internal and external audits on processes.

Reporting

• Report open and completed order status to respective manager
• Report operational issues or challenges to respective HO for resolution
• Facilitate in handing and/or taking over of shift

Secondary responsibilities

• Assist respective manager of each function when coordinating urgent AOG despatches as and when required.
• Suggest process improvements and implement where agreed with the line manager.
• Assist to cover other areas within warehouse functions as and when required.
• To work in a back-up capacity mode as needed.

Job Requirements

• Minimum ITE holder with 3-5 years of relevant experience.
• Candidates with supervisory experience will be advantageous.
• Numeracy skills.
• Working knowledge of English, both orally and in writing
• PC literacy, including word processing, spreadsheets and databases.
• Knowledge of Lotus Notes tools.
• Familiar with work-related routines under Satair’s ERP system
• Process knowledge - experience of working in a similar environment
• Team player
• Thorough and tidy
• Ability to multi-tasks across different warehouse scope
• Patient and cooperative
• Flexible and proactive
• Service minded
• Communication skills
• Problem solving skills
• Good sense of urgency to meet KPI
• Intercultural understanding
• Attitude supportive of Satair values